Originally Posted by
pWei
Stayed at Spruce Peak last year on an eligible cash rate. Posted with 0 nights and 0 points. Followed up a few times but as far as I know, they didn't bother responding nor did they credit the points.
Won't be back - and I'd say just book through a non hyatt channel if you must stay there.
You contacted the hotel or Hyatt? Every time I've had an issue with points from a stay not posting correctly I've called Hyatt and it's been taken care of while still on the phone. For issues that can't be resolved immediately they can open a case, give you a case number, and follow up on it.