Originally Posted by
Wet Hen
The purchase I made was for an entirely different itinerary, which was cancelled by the airline. I was allowed to choose this itinerary as a replacement, but the limitations in this new itinerary were not disclosed. The married segment was not disclosed.
The limitations in this new itinerary are identical to the limitations in your previous itinerary, Married inventory is a standard United practice.
Originally Posted by
Wet Hen
To the contrary, at the time of purchase (December 2021) the flexibility of this booking was emphasized. Similarly the flexibility of the booking was emphasized when the new itinerary was selected.
It is flexible. You're welcome to pick another itinerary that they're selling at its current price. Note that when you said 'schedule change,' we thought you meant a schedule change on this itinerary. A schedule change on some other itinerary does not then carry over once you've selected an entirely new schedule.
Originally Posted by
Wet Hen
In any circumstance where a consumer pays for a service in advance of its provision, an element of risk is taken by the consumer. The acceptance of that risk does not absolve the service provider from their responsibility to make reasonable efforts to provide the service.
You're assuming that there's going to be a problem with your current itinerary and trying to get them to fix that (assumed) problem. That's beyond a reasonable effort in the airline industry. I'm not familiar with any airline that would let you say "I decided my connection time is too short and I'd like a longer layover" without charging any applicable fare difference. In this case, even paying a fare difference -- which would be astronomical -- might not help because they can't confirm you onto your existing EWR-SNN flight since it's sold out.