A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
It depends. Most airlines prioritize calls from those with elite status and sometimes those with FC tickets. If a carrier is facing weather problems at one or more hubs or if there's an IT failure or a meltdown, wait times will skyrocket.