FlyerTalk Forums - View Single Post - Which airline has the shortest telephone wait times?
Old Jun 16, 22, 2:28 am
  #2  
MSPeconomist
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It depends. Most airlines prioritize calls from those with elite status and sometimes those with FC tickets. If a carrier is facing weather problems at one or more hubs or if there's an IT failure or a meltdown, wait times will skyrocket.
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