Originally Posted by
KRSW
If you want to pop that disappointment cherry, go stay at The Lexington NYC, Autograph Collection. Our office used this hotel for many years, all the way back to when it was a Radisson, to when it was unflagged, to Marriott... Staff is hit-or-miss, but when it's miss it's a bad miss. Room cleanliness and HVAC have always been issues. However, The Residence Inn next door has always been solid for us.
Naturally there are going to be duds in every chain and/or sub brand, and NYC is chock-a-block with disappointing hotels falling below brand standards. It would indeed be wonderful if there was a stricter brand standard adherence policy enforced by Marriott, but they do walk a fine line between keeping franchisees within the company fold and satisfying guests with a certain level of consistency. If they go too far in alienating either group, profits will suffer. In the end, we all know the prime motivator will always be EPS.