Argh. That's what I was afraid of - have done multiple online chat sessions with AMEX already. I have been trying to enroll in the complimentary upgrade to Gold status for my HHonors account since April 26. I have encountered so many problems trying to do this with numerous attempts calling AMEX and Hilton to no resolutions. AMEX has, in essence, escalated my technical issue tickets multiple times to no avail. According to AMEX, their system is showing "Enrolled" for the complimentary gold upgrade. However, there is no HH number associated with the enrollment and they apparently cannot enter it either. They are claiming that it is a problem with the Hilton database. They cannot even cancel the current non-HH associated enrollment either. I have been on 60-90 minutes calls with AMEX already. I was even on a 90 min three way call with AMEX and Hilton reps. I was even on a three way call with AMEX and Hilton where the AMEX person called ANOTHER AMEX and Hilton reps. Yes, it became a FIVE way call among myself, 2x AMEX reps, and 2x Hilton reps. All to no resolution.