Originally Posted by
levilevi
.........I just got off the phone with Capital One Travel - the person said immediately "rest assured, you have a reservation, we just dont sent that information to the hotel until 15 days prior, and its a common practice for travel agencies."..........
I don't know about Capital One Travel specifically but some agencies only send booking details about one week prior to stay. This 15-day explanation is plausible.
Agency has a number of rooms blocked. There could be a good number of new bookings/changes/cancellations between now and July 1. Hence, some agencies only send booking information to properties one week or even a few days prior to check in.
Originally Posted by
levilevi
................The front desk manager at the hotel surely would know this and say something like "oh, it could be that you're outside of 15 days" especially when she saw I booked through an OTA. Cap1 is powered by Hopper if i'm not mistaken... so ... any others experience this and can calm me down?.........
The Front Desk Manager handles activities at the front desk where guests all have current reservations. The Reservation Manager should have known about this 15-7-3 day prior booking detail transfer as he/she handles future bookings.