Flying SFO-AMS. I had bulkhead window E+ and I hear my name paged at the gate. I try to talk to agent but she said my name wasn't paged (her pronunciation of my name was pretty bad).
I'm now in seat 21E (premium plus). Not sure this is an upgrade as there's not even room to get up without disturbing someone and I no longer have a window to sleep on. I wasn't able to talk to an agent because she insisted she didn't call my name.
When I boarded the plane with the wrong ticket nothing even notified me that my seat changed which was a bit odd as well. If not for the app I would've never known until someone else came to my old seat.
Would it have been possible to turn this upgrade down? Flight sold out so not really a way to get that seat back, but I'm not sure I'd ever pay extra for this seat as to me it's a big downgrade.