Originally Posted by
unitedbusiness
Some of these gates agents , esp ATL are useless and rather not help you or make things worse than actually assist you
Same thing happened to me - but I *did* take the flight. (I was the no-show, even though I was standing there)
It took the gate agents over an hour to sort it out - they had to create a new/separate PNR for me, pull my bags off the plane (international), completely un-do and re-do the passenger manifest, it was an epic mess.
Then they loaded my bags and we were off. Pilot claimed "radar sensor" was broken, maintenance tried to fix (no maint came on the plane, I was up front), they "jiggled it", and it was magically fixed.
Did I get credit? I used the ticket, so that part is different from you.
But the ATL Gate Agent comment I just quoted is 100% true.
Oh, and they're liars, too.