It has been corrected via messaging. She now has the credit.
but, to be clear, when she looked for the credit under her account, there was a message saying it was a no-show and would get no credit.
So, DL seems to be enforcing it again.
and, thanks for the responses. After a pretty emotional couple of weeks flying back and forth to be with my dad, then my wife getting sick, and the funeral, then this…I was expecting to have a fight on my hands. I’m happy to say it was dealt with quickly once I got to a real person at DL.