Originally Posted by
plunet
The key thing you need to know is that delayed and lost baggage is governed by the
Montreal convention and Qatar have signed up to this. You can claim up to 1311 SDR (about 1800 USD) for replacement contents of luggage as well as items purchased to keep you going until reunited with your delayed luggage.
General guidance for items purchased to keep you going is to keep costs sensible and where possible buy items that you would otherwise be comfortable paying for yourself, and keep all receipts. Then open a customer service case, no need for any emotions about how difficult it was, just set out what happened, your ticket and flight details, your PIR (property irregularity report) reference, and what you needed to buy, when, and how much, with receipts, and keep a copy of everything submitted. Qatar customer service isn't stellar in this department but they do usually get there although it may need a few chasers. YMMV. Good luck.
So I got this email back from Qatar Airways in response to the delayed bag. I had provided copies of receipts, boarding passes and related documentation. Not sure what to expect by Qatar refereeing it to the "Dubai airport team". Do the mean the Qatar airways airport team, or the 3rd party company that handles lost baggage at DXB? This doesn't look great for getting anything reimbursed. Any one else have this experience and know what I can expect?
"Firstly, we are sorry to learn of the delayed delivery of your baggage on your recent travel to Dubai on QR002/08 May 2022, and can certainly understand how unsettling it may have been for you.
We strive at all times, to provide optimal service to our customers, including prompt arrival of baggage. However, we trust you will understand that in spite of our best effort, checked baggage sometimes do not make it to the destination at the same time as the customer. You can be assured that all possible measures are being taken to avoid similar incident in the future.
Kindly be informed that all baggage related concerns or claims are handled by our airport teams directly. In this regard, we have referred your case with our Dubai airport colleagues for their further review and handling. We have requested our colleagues to reach out to you directly to address your concerns.
Thank you for taking the time to write to us and the opportunity to respond.
Yours Sincerely,
SM
Customer Care Officer
Qatar Airways - Going Places Together"