Originally Posted by
aviators99
I'm nervous about my points crediting. I was staying with a group, and was told that I wouldn't get points because I was not paying the bill. So I worked with the hotel to make it so that my personal reservation was separated, and I paid (almost $10k) on my personal credit card, but at the group rate. I was told I would be getting points. I stayed 20 nights.
My stay is now showing up on the app and website as having been a past stay, but no points or status nights are showing up yet. It has only been 3 days. I guess I should wait to contact them until it has been 7 days? Or does the fact that it is showing up as a past stay mean it's time to intervene?
I'm in a rush because I'm staying at another Fairmont in a couple of weeks and want to use some points and of course my incipient status.
The existence of a past stay in your history and the crediting of nights/points are completely separate. Give it a few more days. If you called to inquire, they're probably just going to tell you to wait, so best just to wait. It's certainly not at all uncommon to have to wait more than 3 days. While I've had some stays post points within a couple of days after checkout, they are the minority in my experience.