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Thread: 4pm Elite Checkout Guarantee (General Discussion)
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Old Jun 13, 2022, 4:06 am
  #485  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,089
Originally Posted by dilbertsdaddy
Was denied at Fairfield in Fond du Lac WI. Was told I could have noon late check-out. After pushing the issue was offered 12:30. Was told 4PM was Ambassador only. Went to to lobby, printed out the policy, and showed it to her. First, she refused to look at it, then after looking at it she insisted it is availability only. This was the hotel GM BTW.

Told me to call Marriott to have it explained to me, which I did - agent confirmed policy and e-mailed her. Still no response. Also found out who the owner is and contacted them. No response from the hotel or the owner.
Hello dilbertsdaddy,

We are sorry to hear of your experience. If you send a private message to us with your full name, member account number, reservation details and contact email, we are pleased to look into further for you.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]
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