I’m still not clear after reading the wiki and even speaking to customer service about a few things. Customer service themselves seem to not know accurately the rules as well.

At the end of 2021 I have a lot of points expiring. I redeemed 6 BXP1 certs but I’ve found no real good use so far to use them. So at this point I’ve used them on some shorter haul flights but I’m only getting a couple hundred dollars each if that, otherwise they’ll expire.

My understanding is that if I cancel the flights the BXP1 certs can be turned back into points. Could I have not even used them but just turned them back into points? And what would be the expiration date for each scenario? Reading the wiki it seems it was unnecessary to use on a ticket first.

I’m also unclear about the new eligibility rules. I was told that starting Jan 1 2023 for existing customers that I’d have to spend $5000 for the year and have had all three employees fly on a revenue ticket I paid for before I can redeem. But why doesn’t any of my activity in 2021 count? I’d thought it was a rolling 12 month period at least for spending?