100% YES to all these points. The updated app is a joke - it's just a front door that leads to a bunch of slow-loading, poorly laid out web pages. The desktop site is remissent of a late 1990s Adobe Flash splash page with, for some reason, an animation of an airplane flying across the screen slowing the login process. Many links on the desktop site do not work... try clicking on "FAQ" "Legal" or "Support" at the bottom of the members home page - those are just text, not links. The empty leg inventory was slashed, then gone altogether, but now appears to be back but still missing the "instant book" off-fleet opportunities my rep promised and OptionsCLE referenced in his post. For what it's worth, I have been receiving Hot Flight notifications for a couple days now, but those too were broken for a month. I'm not getting the product that I was promised upon renewal and I, too, regret re-upping for another year.