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Thread: What exactly can/does the AC concierge do?
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Old Jun 11, 2022 | 9:13 pm
  #797  
vernonc
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Originally Posted by JordanK
Just reached SE for the first time. I noticed that there are two phone numbers: "Air Canada" and "Concierge". When should I use the AC number vs. the Concierge number? And, same question for the two support email addresses.

Is concierge able to help with Aeroplan issues, or do those still need to go through the regular Aeroplan call centre?

Any other tips or useful knowledge for a first-timer?

Thanks!
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As a general rule (with exceptions), Concierges help if your flight is within 24 hrs. Normally your call will get routed to the AC SE line if your flight is further than 24hrs.
Aeroplan for all Aeroplan flight bookings, account info stuff. Concierges will help with a AE ticket but within 24hrs.
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