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Thread: Moldy Bathtub, Clogged Sink, Missing Toiletries -- How to Get a Refund?
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Old Jun 11, 2022 | 11:29 am
  #14  
nacho
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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Originally Posted by Marriott Bonvoy Lurker
Hello Justin,

I am sorry to hear of your frustration with this stay. Please respond back to Jason, the Case Resolution Specialist, to let him know you are not happy with the offer of 10,000 points. You may also reply back to our Social Media email regarding your request for a full refund.
Wow, last time we had a 7 nights stay with various issues and the GM gave us 20k and we asked for 45k. Marriott said no. We had a malfunctioning freezer resulted in melting ice-cream and a suite with pet fur all over the place, plus a breakfast based on rationing at a RI (without any warning beforehand whatsoever so we could have used our 7 night cert in another hotel).
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