Originally Posted by
AirD0c
Were you able to figure this out? I'm in the same boat. Currently AA Plat / OW Sapphire. Booked directly with Iberia. My AA number is in the reservation. Seats reservation is asking for fee. Tried DM Iberia on Twitter - crickets. Finally called Iberia now and the agent was useless, said I could make them at the airport. They suggesting calling the Iberia Plus number, which is in Spain (+34 913 298 814). Haven't done that yet but come one, this is ridiculous.
I’ve had similar issues with BA Silver OWS number on an iberia booking. Called up last week for one reservation and also got told to “tell them at the airport what seat you want to sit in”!? And this was after he spoke to a supervisor…!
A tweak to the work around that’s been discussed before:
1. Make booking on iberia.com and add FF during process. Rarely this is enough to be allowed free seat selection. Booking email received with 5 digit reservation code.
2. Call iberia and ask for the 6 digit Amadeus code (every iberia reservation has 2 codes for 2 different systems - I don’t know why). You can explain it’s for a known work around to select seats - a problem that’s at least 6m old.
3. Login to the iberia manage my booking with the new 6 digit code. The reservation is the same/identical - but it probably won’t have your frequent flyer number saved on this side. Add FF number to booking - and see if you can select seats - this usually still doesn’t allow free selection.
4. Now go to oneworld member rj.com . Login to MMB here using the 6 digit code - click on seat map and you should now be able to select a seat for free. Save that and close.
5. Login to iberia MMB with either code and you should now see your selected seat saved. Sometimes it’s only visible for me on one side, but usually both. Rj.com method works about 90% of the time for me. Ps. I wouldn’t mention to iberia that you want the 6 digit code for rj.com - just say for their website to select seats.