Originally Posted by
newaliases
This is a PSA announcement. Might be known to some people, but please be aware - if you book a flight and pay any portion, even $1, using flight credit, American Airlines will DENY you a refund to the original method of payment if you cancel within 24 hours.
They argue that the use of the flight credit, which would have been from some prior cancelled flight, makes the whole new booking ineligibkle for a refund, since you didn't cancel the new booking within 24 hours of the old booking. Yep, that is their logic.
They claim their customer service FAQ makes this clear, but I will post the FAQ below and let you judge yourself.
(From the AA website)
If I cancel my trip within 24 hours of purchase, can I get a full refund?ExpandYou have up to 24 hours from the time you first buy your ticket for a refund if you booked at least 2 days prior to departure. The 24-hour refund policy applies to all ticket types, but you have to cancel the trip to get a refund.* Reservations booked as part of group block do not qualify for the 24 hour refund.
Refunds will be issued in full amounts, less:
- Sale-imposed nonrefundable taxes
- Service charge for booking through Reservations
Contact Reservations
*If you bought your ticket through a travel agency or another booking source, contact them for a refund.
https://www.aa.com/i18n/customer-ser...rvice-faqs.jsp
It says “24 hours from the time you FIRST buy your ticket”, which to AA means the time you bought the first ticket for which you received a flight credit.
Ma and Pa Kettle wouldn’t realize it, and I didn’t catch the meaning until seeing it in this thread. But the wording to protect AA is there, although it’s really not clear.