Originally Posted by
greenpau
One of this thread’s very favorite GS Agents, C******, told me this evening that she’s moving to a new corporate travel desk and leaving the GS desk after 23 years. She was part of the original Dearborn team. I told her we’d miss her terribly and appreciated her so much. She reminisced about how “absolutely everything” has changed with the GS program - both the rules and procedures on the company side, but also the friendliness and expectations of the customer.
That's a huge shame and definitely yet another indicator of the direction of the program. I recently had been getting that agent quite regularly (oddly it always seemed to be late evening ~11pm or 12am Central) and she was always such a pro at handling GS requests - no nuanced knowledge of the program required on the customer's part.
Originally Posted by
bagelstan
I know a bit off-topic from the current discussion, but has anyone heard of or had success with a mid-year promotion to GS in recent years (or a suggestion for how to trigger a review)? Just passed $60k in ua metal spend (flown) for the year and an inquiry to the UA Mileage Plus support team netted nothing more than a generic response about GS being invite only.
Not a recent example but I received a mid-year qualification in 2019. I emailed 1K Voice at ~$55k in United metal revenue (excluding taxes) in April, received a response thanking me for my inquiry but that upon review I didn't meet the requirements for GS.
Two months later (early June) I received an email out of the blue from United that they had noticed a high level of activity and initiated a proactive review to grant me GS. It was like the two reviews were completely disconnected so part of me wonders if they just have a set date mid-year where they start evaluating high spenders
or a set threshold that triggers a review, and therefor they don't really respond to requests for review because those other systems would catch anyone who should qualify.