FlyerTalk Forums - View Single Post - Terrible guest relations experience
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Old Jun 9, 2022 | 9:22 pm
  #6  
Collierkr
 
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
Originally Posted by Schnit
Its definitely poor customer service. If you accidentally give a customer something, you should never take it away. I agree with not crediting the new stay because it shouldn't qualify.


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if a cashier gave you the wrong amount of chnage I return for a cash purchase, say a significant amount, then they would surely be right to ask for it back. So I disagree with your statement in general terms. Just need to explain why it was taken back.
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