Originally Posted by
tbessie
By the way, as a follow-up - I changed my return flight, paid the flight difference, and had to select a seat upgrade to be in the same seat (exit row, Economy Plus).
No problem there. But then after I finished the change, I saw that the seat upgrade was charged both for the old return flight AND the new return flight.
I called United support, and they issued a refund on the extra charge.
Weird that their site didn't automatically remove the old charge... ;-/
- Tim
not weird at all if you paid attention to how this works.
if you buy an E+ seat, and then change flights, the fee gets refunded after that [orginal] flight takes off. So it would have done it automatically at that time. Would have happened the same way if you switched E+ seats on the same flight - they charge the extra, then auto-refund the existing purchase after the flight departs.
Plenty of reports of folks calling and getting it done earlier successfully, but that is not the normal process.