Originally Posted by greenpau

I’m consistently getting 10-15 minute wait time announcements now in the contact center line, no matter the time of day or operational conditions. Same with others?

One of this thread’s very favorite GS Agents, C******, told me this evening that she’s moving to a new corporate travel desk and leaving the GS desk after 23 years. She was part of the original Dearborn team. I told her we’d miss her terribly and appreciated her so much. She reminisced about how “absolutely everything” has changed with the GS program - both the rules and procedures on the company side, but also the friendliness and expectations of the customer.