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Thread: Terrible guest relations experience
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Old Jun 9, 2022 | 9:37 am
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MSPeconomist
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Originally Posted by Fly Me To The Moon
Not sure if you can call this a poor guest relations experience. You got something which you were not even entitled to get, since booking through a travel agent.
AFAIK this depends on the details of how the travel agent booking is done. OLTA bookings don't earn, but for example refundable FHR reservations made through AmEx PTS/CTS do earn. I suspect that the OP uses a real live human travel agent, so correct application of the rule could go either way.
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