Hi.
Most of my stays at Marriot Bonvoy hotels are through travel agent. In most of the cases I get my nights and points credited. AC Milano is the hotel where I always get it. In May the stay (2 nights) was not credited and I asked for credit. I submitted copy if invoice (for extras). After few days I got reply that they will check it. Few days ago I got answer that my stay is not eligible for nights because is was rate for group. Ok, no problems with that. I just noted that in my last few stays I had similar reservation and nights were always credited.
Just few minutes later my 2 nights from February stay were deleted and I got message from Alessandro from Marriott Bonvoy Case Resolution Specialist that "nights in February have been adjusted". So so far I had 27 nights in 2022, I asked for 2 more in May (promotional period) so I should have 31. At the end I had 2 less than before - 25.
For sure my worst guest relations experience ever.