So I have some flights coming up that start in BCN in PE and then two domestic legs in Y. App and website have been offering me upgrade offers since purchase; the price dropped a lot today so I said why not and tried to purchase via the app. Selected seats, entered my credit card, and then....error and app couldn't process the upgrades. CC shows pending charge and even got email from AMEX saying card was used but not present. Call EXP line: "nothing we can do. You can pay to upfare." Call web services and they look into it and then: "nothing we can do. You may get a new offer after the charge drops off your credit card in a day or two."

0/5 - do not recommend.