Originally Posted by
FlyingFromNY
Bonvoy Lurkers may you please help me to escalate this? I followed your instructions on mailing them my name, account number, reservation details, folio. The below response is directly contrary to Marriott's agreement with AMEX FHR:
You probably need to tag the
Marriott Bonvoy Lurker to get their attention, though this is more of a system issue, It's built by design to not credit prepaid third party stays, so I'm not holding my breath for points credit from a recent stay.