FlyerTalk Forums - View Single Post - American Express retention offers (2022)

Jun 8, 2022 | 3:15 pm

#560

mia

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Quote:

Originally Posted by PMFR

.... different reps for different options on call in. ie., - call retention phone number, one offer; call card phone number and ask to cancel another offer, which was substantially more.

The rep does not control the offer. The first offer was not "incorrect" it was the offer that their algorithm calculated would retain you as a Business Platinum cardholder. The calculation changed when you called back and actually asked to cancel.