FlyerTalk Forums - View Single Post - MGM Food & Beverage Credit / rate - validity?
Old Jun 8, 2022 | 1:03 pm
  #7  
EqualOpp
20 Nights
30 Countries Visited
50 Countries Visited
20 Years on Site
 
Join Date: Jun 2004
Location: Earth
Programs: whatever it takes ; Hilton Dia, Marr Plat, Wynd Dia, Hyatt Disc, IHG Plat - CC status whore
Posts: 834
I ended up having dinner at night at NYNY as planned.

When I went to check-out at the Luxor, she presented me with my bill. Turns out the F&B credit did NOT automatically apply and the meal I ate the night prior was charged to my credit card. She didn't even verify the amount with me for confirmation and just handed me my bill.

Obviously I noted this and she credited back to my credit card the full charge from the previous night. Which was slightly over $30 - due to tip (Which isn't supposed to be covered).

MGM has had this F&B credit for quite awhile so you'd think they'd have their system working flawlessly w/o problems like this. Or is it not a "problem/bug in software system" but being...

PRETTY SNEAKY!! VEGAS THIEVERY. Maybe they expect people to just "forget about the F&B credit" or use CONvenient Express Check-Out and go home (And be too lazy to call & complain?).

We'll see later this year when I have many more nights planned/booked with the F&B credit.

Anyone else here have this above issue on check-out?

On the plus side, my Hyatt qualifying night credit and points went through after I had it added.

Moral of story: Don't use express check-out (Where you just drop your keycard in the box by the elevators) if you have an F&B credit. Settle the bill while there.
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