Originally Posted by
Ericka
We communicated with a Rooms Manager in advance of a trip and have received a ridiculous upgrade. What is the best way to thank the person? I will write a very sincere thank you note, but is a gratuity appropriate? Or is a Rooms Manager high enough up the food chain that makes a gratuity inappropriate? Four Seasons.

I would. People like money and unless they’re a partner in the enterprise, I think a gratuity is always appropriate.