My byte order did track and I got my credit normally. For the times when my orders don't track, I'm about 10/11 on getting a positive outcome after submitting a ticket but it often takes a long time (2 months) to reach a resolution. Small orders are credited in days while larger orders will require a response from the merchant, which could take 8 weeks. I would hear nothing from their customer service then right around the 8 week mark I will get the credit.