Hello,
I am a touch nervous to post this question as people can be quite... cutting on this forum (obviously not everyone), but I wonder if anyone can help me understand a situation I had.
I was due to fly out from Bergamo to Manchester with Ryanair on Sunday 5th and the flight diverted to Bologna and our flight was cancelled. As I'm sure you'll be SHOCKED to hear, we were basically left to our own devices by Ryanair (and I fully intend to get back as much money from them as I can for our £2200 expenses flowing this cancellation).
We ended up booking a flight with BA from Linate to Heathrow (all entirely the wrong airports but there were no other direct options the following day). BA took my money, and I added our passport details to the booking, received confirmation of that. When we turned up to the airport on Monday morning, we tried to check in and the check in person told me that the booking "had no ticket inside it" and I needed to call BA. After a long time on hold, and after the Italian call centre opened at 9 (an hour after we got to the airport, so serious squeaky bum time for a while) he kept saying "what's happened here, what's happened here" put me on hold for what I assume was an actual eternity, then said "check your email I've sent you a confirmation" which he had, and all was ok (well, other than only having 40 minutes to drink fizz-not the plan after the day before's cancellation).
My question is, what DID happen there? Why was there no ticket in the booking? Does anyone know? Appreciate the help just to get an understanding. I may have done something wrong!
Also, I know not strictly BA (in any manner), but is there a way to find out why a flight was cancelled/diverted? I'm assuming they are going to say weather but other flights were departing/arriving at the exact same time so I'm confused.
Thanks so much in advance
Lorelei