Originally Posted by kmersh

See that is the benefit of running a blog, I cannot tell you over my years travelling the abysmal service I have received on UA (and other airlines) and the only recourse I had/have is to complain here when relevant which nets me nothing except a place to vent.

I have also had some amazing service on UA, one of the best UA experiences of my life was when UNITED P.S. launched on their 757s and I happened to fly on the third day of its operation, the crew was so excited for a new product that they really tried hard to impress and it showed.