Originally Posted by
javabytes
Contractually AA has no obligation to you other than to either fly you or refund your ticket, and in the case of overnight cancellations within their control, get you a hotel. AA does proactively initiate compensation for the more severe foul-ups, but for a routine delay or cancellation, fire off a succinct email in 5 minutes and call it a day.
Thank you for your response. I think AA would be a better airline if it awarded miles or other comp automatically to those on cancelled flights, where AA was the cause -- and to do so proactively.
It is the reactive nature of their methods that provoked my posting. I had to spend a significant amount of time to get a fairly modest amount of compensation for an overnight delay. Had I seen an automatic 15k posted in the two AAdvantage accounts Monday, noting for example 'service recovery for Saturday's cancellation,' then I would have "called it a day." But there was not nor will there ever be compensation until the customer reaches out. That appears to be design.
Other airlines do things differently, and I want AA to improve accordingly.