Originally Posted by
KARFA
What do you want them to say? You can see the plane is on the way.
Will the crew be out of hours. That's data that should be available to them right now. They may need to say "if it lands by X then you're golden, if not then you're not".
Those crew rostered on at a point in time this morning / today. That is known data. Just because they haven't told someone in Manchester isn't really my problem. My customer support teams would either know or be able to find out.