Originally Posted by
KARFA
I appreciate you are trying to see what might happen, but tbh call centres are not going to have the first clue on this. And for estimated times they are just going to tell you what you can see on ba.com flight status anyway. It really is a waste of your time and theirs calling them about operational stuff like this.
I understand that point of view but they could fix that by any kind of communication at all. There have been no announcements of any description. Here and App in the air are literally the only way we know anything about this. I don't think it's unreasonable to contact a customer service line to understand whether I should continue sitting on the floor in Pisa. If they can't help then they need to get better, not me contact them and be called out for "wasting their time".
