Business class round trip for two - total airfare $11k. FULL FARE - NON AWARD.

When we booked the tickets at swiss.com we were taken through a very clear user interface for choosing our specific seats on the outbound and return flights - confirmed seat choices, etc. - NO CONFUSION.

Now fast forward to t-minus one week to takeoff and those choices are all gone. They have no record of our seat choices.

Further, because our return flight is on a (swiss booked) United flight, nobody will let us choose a seat:

- Swiss says, call United - they assign your seats
- United says, we can't assign seats - this is a swiss booked flight

... but let's remember, we *ALREADY* chose seats for this flight, on that plane, operated by United, clearly chosen and NO CONFUSION.

Unbelievable.