Wife's account is now under audit for the second time, just a couple days after it was unlocked. After a 50 minute call, agent had her email her driver's license to get the account unlocked. Unclear how long this takes. Agent couldn't apply a cert to her point advance booking in 15 days.
How long is this frustration going to go on?
Originally Posted by
UA-NYC
Shocker - bad Marriott IT basically turns into fraudulent activities by the company, which in turns basically blames it on its customers