Originally Posted by
JackieTrent
Ouch, I can understand your frustration. Sometimes I wonder if they just don't know, or if they are deliberately misinforming...
They don't know and they don't care.
For us who travel, it is routine procedure to check at an outstation if the plane is en route and on schedule. But CS doesn't do that. For them, the plane operates as scheduled even if we can tell them it is impossible.