Are they seriously having their best customers with expiring vouchers while having Lumo status (for what those vouchers were given as a thank you gesture) still active?
Someone at the top of AY Plus must have missed a course where they tought the basics about customer service and loyalty.
Further confirms it’s time to kill Lumo if there’s no focus on it anymore, do not let it suffer, just turns
against AY the longer it’s kept alive like this.
(And for the record I’m scheduled to reach Lumo later this year as well but not too keen about it at all)