My flight KRK-ATH (and further to RHO) for September has been canceled. It seems that Aegean gutted the whole summer KRK-ATH schedule. I have called the customer service and they very quickly offered my a refund and said that I could rebook 14 days within the flight date but this is clearly not possible. After some pushing and some hold on the line I was offered (as a special exception) a reroute from WAW instead but with no option to get to WAW, except on my own and I would probably have to overnight. My requests for a connection with LO or with LH via FRA or MUC were rebuffed as "impossible" and "only Aegean flights and from the original country are possible".

After searching the forum, I found that some people had success after some pushing and I may try to do it but my question is: do I have any recourse or is it in the airline discretion? Is there any official policy? I also booked it on Black Friday with 6x miles promo and I guess I will have to fight for this, too.

I was always very satisfied with Aegean but this experience sucks a lot. Sure, it could have been worse if they canceled it 14 days before departure but even three months before, it is certainly not easy to untangle this mess they created. Anytime, I want to make some changes, I will be charged an arm and leg and they can make arbitrary changes and get away with it?