I want a refund. The voucher AM had offered to me directly had very tight restrictions which rendered it unusable. AM did not ask me to accept or refuse voucher. And that voucher timeframe as long-since expired per AM's rules. I never replied to AM to accept voucher. So, per US DOT rules for flights to/from the US I am only seeking a refund of points and cash paid. That's what I sought from chase travel mid last year. That's what I'm still seeking now. chase travel's pro forma emails claim to have 'followed up with Aeromexico regarding the status of (my) refund request and are still awaiting their response.' There is no mention of voucher by chase travel.