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Thread: SQ and KF changing from 5* airline to lowcost/No-care
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Old Jun 2, 2022 | 3:09 pm
  #20  
bertheike
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Join Date: Sep 2002
Location: Germany / Thailand
Programs: M&M/S SPG livetime gold, but not running behind status & points anymore! Now only book value for $
Posts: 3,103
Originally Posted by m0hamed
You are completely correct on the AMEX/Shang/SQ Infinite Journeys status match. I and several friends were also unable to have it honoured despite filling in the webform.

I called SQ, emailed screenshots and had several conversations from December 2021 to April 2022 and nothing was rectified despite countless promises.

I actually emailed the Head of Loyalty at Shang who had to reach out to SQ who managed to action three status matches.

I know Covid customer service wait times are long, but four months to have a publicised partnership benefit honoured is unacceptable. I don't believe the webform triggers the match as it is supposed to.
Could you p.m. me an email, where i should try it. We specially booked this easter flight with SQ to get the 3 segments, to get the SQ gold status !
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