Originally Posted by
San Gottardo
I had found this information. But the case of AF several of us experience here is different: it‘s not that they on purpose show a low fare that is almost unobtainable unless you fulfil some very hard to fulfil criteria. AF simply suffers from its rubbish IT where the website shows availability of a fare BEFORE checking actual availability, but only does so at the moment of payment. Then the payment stalls, one calls the call centre, who then applies the fares based on actual availability. The result is the same in an important way: the offered price is different from the price that the customer is asked to pay
I am not sure it mattered and that the difference are large: a price is shown (on a price comparator or during a search) and once you go through actual payment the price is different (malpractice vs. IT). Fundamentally this is not so different. And this goes to court AF should demonstrate this is an exceptional problem, not something common. Whether it would be IT or malpractice will not matter much.