LOL, anyone else wonder how someone can from running AAvantage to running IT? I’m pretty sure the answer is because both datacenter operation and website development is contracted out to Verizon. It’s a move that has the fox watching the henhouse, so you end up with a slow website that eats a ton of compute resources (same applies to Best Buy and their website). It’s hard to imagine why AA thinks they need to retain a CIO that contracted out their job to another company.

Anyway, maybe the next CIO will do something (at all or to improve things), though detangling from the contractor probably won’t be a smooth transition.