Originally Posted by virtualtroy
But surely travel agents charge the fee to recoup any losses incurred as a result of reduced / no airline commissions and / or credit card fees???
Well, as I've whimpered before, a couple of months ago AA/LAX wanted to charge me USD75 to change an OWE segment from BA to AA. No change of itin, just carrier. BA made the change for free.
AA management obviously has an interesting approach to achieving profitability that assumes that nothing they do will have an adverse response from their customer base. Too bad. The leaders earn so much for doing such a poor job, imo.