FlyerTalk Forums - View Single Post - AF not honouring fare offered during booking process - what’s the legal situation?
Old May 31, 2022 | 3:56 pm
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Goldorak
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Originally Posted by San Gottardo

I had found this information. But the case of AF several of us experience here is different: it‘s not that they on purpose show a low fare that is almost unobtainable unless you fulfil some very hard to fulfil criteria. AF simply suffers from its rubbish IT where the website shows availability of a fare BEFORE checking actual availability, but only does so at the moment of payment. Then the payment stalls, one calls the call centre, who then applies the fares based on actual availability. The result is the same in an important way: the offered price is different from the price that the customer is asked to pay



It‘s not a price increase. It‘s a discrepancy between the fare shown and the real availability of that fare class. Some information that doesn‘t flow from their inventory to their website.



No, see above.



Not the case. The same fare was offered upon each of four attempts within one hour, and again 12 hours later. It‘s simply that the website shows wrong information.
You are totally correct. I faced this situation many times over the last months. Their IT is a catastrophe.
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