Originally Posted by
fransknorge
DGCCRF already had to investigate in 2016 and the results were particularly bad, leading to some changes in regulations:
Originally Posted by
fransknorge
I had found this information. But the case of AF several of us experience here is different: it‘s not that they on purpose show a low fare that is almost unobtainable unless you fulfil some very hard to fulfil criteria. AF simply suffers from its rubbish IT where the website shows availability of a fare BEFORE checking actual availability, but only does so at the moment of payment. Then the payment stalls, one calls the call centre, who then applies the fares based on actual availability. The result is the same in an important way: the offered price is different from the price that the customer is asked to pay
Originally Posted by
swiss_global
Firstly it is a question what caused the price increase.
It‘s not a price increase. It‘s a discrepancy between the fare shown and the real availability of that fare class. Some information that doesn‘t flow from their inventory to their website.
Perhaps it is a fee or tax which is only added in the last step, possibly because it is jurisdiction specific?
No, see above.
It could also be that there was just one seat left at the particular fare and someone was quicker
Not the case. The same fare was offered upon each of four attempts within one hour, and again 12 hours later. It‘s simply that the website shows wrong information.