Originally Posted by
bobhope2
With the English (Philippines) option, it is normally quicker to reach an agent. However there is a high probability that they will just disconnect you if they think your request is too complex.
The German line takes longer on hold but they are generally more competent.
Interesting to hear they are from the Philippines. I called the English line a few months ago to make another itinerary change after a segment was canceled and after a 45 minute wait got someone I though was Indian and who was excellent (I already knew what alternative flights I wanted, and he got approval and made the changes). The added element of being disconnected is a reason to maybe call the German line as I was definitely disconnected today after holding a long time. Thanks!