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Thread: Is it just me or LH call center line is constantly malfunctioning?
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Old May 31, 2022, 9:58 am
  #63  
pdeut
 
Join Date: Oct 2021
Location: MUC/PAR/MIA
Programs: LH SEN; DL PM; Hertz PC; Bonvoy Gold
Posts: 197
Originally Posted by lotemblizej
Is German language option for LH call center faster than English option?

Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
Personally, I use the German agents (who also speak English) when I want someone competent, and the english agents when I want a favor done. Wait times are comparable and vary based on DACH/ROW business hours. YMMV of course.
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