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Thread: Is it just me or LH call center line is constantly malfunctioning?
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Old May 31, 2022, 8:10 am
  #61  
supine
 
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,506
Originally Posted by lotemblizej
Is German language option for LH call center faster than English option?

Called LH reservations today about a schedule change, chose English language option, held for 25 minutes and then was disconnected. Called again using the English option and was told due to high volumes they are not even taking calls and I should call back later. Would choosing the German language option get me to an agent faster? I can speak enough German to explain the flights I want to change to, just would be easier in English. I have no status with LH (Star Gold due to United status).
The "German" agents speak perfect English so you can try selecting that option and speak to them in either language.

It might not be quicker as during DACH business hours they are in demand from folks who want assistance in German. But worth a try.
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